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Orders

Can I modify or cancel my order after it has been placed?

Once an order has been placed, modifications or cancellations may not be possible depending on the order processing stage. We recommend contacting our customer support team via Live Chat, email at [email protected], or fill in a form on our Conta

Do you have a minimum order requirement?

There is no minimum order requirement. However, we provide complimentary shipping for Canadian customers on orders exceeding $65. Some restrictions apply, see here for more details.

Can I track the status of my order?

Once your order has been processed and shipped, you'll receive a post-purchase email containing a tracking number. You can use this tracking number to monitor the status of your order and track its journey from our warehouse to your doorstep. If you

Do you provide a tracking number for shipped orders?

Yes, we provide a tracking number for all shipped Canadian orders. Once your order has been processed and shipped, you'll receive a post-purchase email that includes a tracking number. You can use this tracking number to monitor the status of your sh

How are orders packaged for shipping?

Orders are carefully packaged for shipping in our Ontario warehouse to ensure that your items arrive safely and securely. Our packaging is designed to withstand the rigors of shipping and minimize the risk of damage to your order. Additionally, fragi

I didn't receive an order confirmation email after placing my order. What should I do?

If you haven't received an order confirmation email after placing your order, there are a few steps you can take:. Our customer support team is dedicated to ensuring that you have a smooth shopping experience, so don't hesitate to reach out to them f

What should I do if there is an issue with my order, such as missing items or incorrect products?

We are diligent in making sure all orders leave us with the correct items. If we have made an error, please shoot us an email at [email protected], speak with our Live Chat agent, or fill in a form on our Contact Us page with your full name, orde

How do I cancel my order if I change my mind?

Once an order has been placed, modifications or cancellations may not be possible depending on the order processing stage. We recommend contacting our customer support team via Live Chat, email at [email protected], or fill in a form on our Conta