Returns & Exchanges

What is your return/exchange policy?

At SUKOSHI MART, we prioritize your satisfaction with every shopping experience. We offer returns and issue online store credit for unopened and non-hygienic items, provided that the original receipt or packing slip is included for all returns and ex

How do I initiate a return or exchange?

Simply reach out to our customer support team at [email protected], chat with a Live Chat agent, or fill out the form on our Contact Us page. Please include your order number along with photo(s) of the item(s) you wish to return or exchange. Pl

Is there a time limit for returns or exchanges?

Please note that you have 7 days from the date of delivery to initiate a return or exchange. Your satisfaction is important to us, so if you encounter any issues with your order within this timeframe, please reach out to us promptly. via email at hel

Are there any items that cannot be returned under any circumstances?

We take pride in offering products of the highest quality standards. However, for hygienic reasons, certain items must be considered final sale. These include jewelry, hair and beauty accessories, face tools, socks and slippers, cutlery and tableware

What is your policy on returning final sale or clearance items?

Please note that all Sale and Discounted items are Final Sale and cannot be returned or exchanged.

What is the return/exchange policy for damaged or defective items?

Please send us an email to [email protected] or fill in a form on our Contact Us page with the following details: your full name, purchase order number, and a picture and/or video of the damaged item(s) to [email protected]. Rest assured, we'

Are there any restocking fees for returns or exchanges?

No, we do not charge any restocking fees for returns or exchanges. We want to ensure that your experience with us is hassle-free and satisfactory. If you have any further questions about our return or exchange policy, please feel free to reach out to

Does the item need to be in its original packaging for a return or exchange?

Yes, we kindly request that the item be returned in its original packaging for both returns and exchanges. This helps ensure that the product is protected during transit and allows us to process your request efficiently.

Can I exchange an item for a different size or color?

Absolutely! If the desired size or color is available in stock, you can exchange the item. To confirm availability, please reach out to our customer care team. It's important to note that the customer is responsible for the returning shipping costs o

Can I return online purchases to one of your physical stores?

We're sorry, but for online purchases, returns or exchanges must be shipped back to us. In order to proceed with a return or exchange, the item must be unopened and not a final sale item. If it meets these criteria, you can request store credit. Plea

Do you provide prepaid return labels?

No, we do not provide prepaid return labels as a standard practice. However, if there is an error on our part, our customer care team will reach out to you with specific instructions on how to return the item.

Will I be notified when my refund has been processed?

Yes, you will be notified when your refund has been processed. Once your return is received and processed, we'll send you an email confirmation to inform you that the refund has been initiated. Depending on your payment method and financial instituti

What happens if I receive a damaged product in my order?

We're so sorry to hear that your order arrived with damages—that’s definitely not the experience we want for you! We're here to make things right. To help us resolve this quickly, please send us an email to [email protected], and include your ord

Holiday Return Policy

We've extended our returns policy to give you more flexibility while shopping for all your gifting needs. Exchanges are permitted for unopened beauty and electronics purchased between November 22nd to December 19th, 2024 until January 5th 2025.All Sa