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We&apos;re sorry, but for online purchases, returns or exchanges must be shipped back to us. In order to proceed with a return or exchange, the item must be unopened and not a final sale item. If it meets these criteria, you can request store credit. Please be aware that you might be responsible for additional shipping fees, and the return request needs to be made within a specific timeframe from receiving the order.&#xA0; &#xA0; &#xA0;If you wish to initiate a return, please respond to the customer service email to confirm, provide pictures of the product before shipping, and send the item back to the provided address with the tracking number. Should the returned item show signs of use or if the packaging is damaged, the return may not be processed.

We're sorry, but for online purchases, returns or exchanges must be shipped back to us. In order to proceed with a return or exchange, the item must be unopened and not a final sale item. If it meets these criteria, you can request store credit. Plea

Can I return online purchases to one of your physical stores?

Returns & Exchanges

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Shipping & Delivery

What is your return/exchange policy?

How do I initiate a return or exchange?

Is there a time limit for returns or exchanges?

Are there any items that cannot be returned under any circumstances?

What is your policy on returning final sale or clearance items?

What is the return/exchange policy for damaged or defective items?

Are there any restocking fees for returns or exchanges?

Does the item need to be in its original packaging for a return or exchange?

Can I exchange an item for a different size or color?

Do you provide prepaid return labels?

Will I be notified when my refund has been processed?

What happens if I receive a damaged product in my order?

Holiday Return Policy

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Can I use my gift card for both online purchases and in-store purchases?

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Can I use multiple gift cards for a single purchase?

Payments & Gift Cards

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How can I subscribe and receive a discount at your online shop?

Account Management

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How can we assist you today?

Customer Support

How do I make a Gift Order?

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Gifting

Do you offer any promotions or discounts?

How can I redeem a discount code?

Are there any restrictions or conditions for using discounts?

Do you have a loyalty program for regular customers?

Do you offer a new customer welcome gift?

Can I earn points in stores?

Promotions & Discounts

How does the loyalty program work?

What are the benefits of joining the loyalty program?

Is there a cost to join the loyalty program?

How do I earn points or rewards?

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How do I redeem my rewards?

Can I redeem my points in store?

Are there any restrictions on redeeming points or rewards?

Do my points expire?

Can I transfer or gift my points to someone else?

Can I give my Reward code to someone else?

How do I keep track of my points or rewards balance?

Are there any special promotions or bonuses for loyalty program members?

How can I update my personal information associated with the loyalty program?

What happens to my points if I return a purchase?

Is there a mobile app for the loyalty program?

Can I combine rewards from multiple accounts?

What do I do if I have an issue with my rewards or points balance?

Are there any terms and conditions I should be aware of?

What types of merchandise count for collecting SUKOSHI rewards points?

What are rewards?

Can I return rewards?

What happens to my SUKOSHI rewards points if part of my order is cancelled?

Are there any limitations to the number of Rewards that I can redeem?

What happens to my samples, sample bag or other promotional items if part of my order or entire order is cancelled?

Where do I go to find all of my SUKOSHI rewards account information?

How do reward points expire at your online shop?

What are the conditions for earning reward points on social media through your shop?

Birthday Reward

SUKOSHI MART Rewards Program

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I forgot my password. How do I reset it?

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Is my personal information secure on the app?

How do I navigate the app and find products?

Can I save items to my wishlist or shopping cart?

How do I make a purchase through the app?

What payment methods are accepted on the app?

Do you offer app notifications for new arrivals or promotions?

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Is there a rewards program or loyalty program available on the app?

SUKOSHI MART App

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Can I return online purchases to one of your physical stores?Updated a year ago