What is the return/exchange policy for damaged or defective items?Updated a year ago

Please send us an email to [email protected] or fill in a form on our Contact Us page with the following details: your full name, purchase order number, and a picture and/or video of the damaged item(s) to [email protected]. Rest assured, we'll promptly reach out to you with the necessary steps to address the issue.
 
 For K-pop purchases with defects: We understand that despite our best efforts, rare instances of manufacturing errors or missing contents may occur with albums and merchandise. While exchanges may not always be feasible due to factors beyond our control, such as printing errors or missing items, we're committed to ensuring your satisfaction. In such cases, we'll assess eligibility for a partial refund on a case-by-case basis. For further guidance, kindly follow the steps outlined above.