Shipping & Delivery

Articles

What shipping options do you offer?

We offer various shipping options, including standard shipping and same-day delivery in select areas. The availability of these options may vary depending on your location and the items in your order. For detailed information on available shipping op

How long does it take for orders to be shipped?

Orders are typically processed then shipped within 1-3 business days after being placed. However, please note that processing times may vary depending on factors such as product availability, order volume, and any special requests. Once your order ha

Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you'll have the option to select your country for delivery. Please note that international shipping rates and delivery times may vary depending on the destination

What are your shipping rates?

We offer free shipping for orders over $65 CAD, for most Canadian locations. Specific postal codes may incur additional shipping charges. For more information, please see this page. For International locations, shipping rates are calculated based on

Do you offer expedited processing for urgent orders?

Yes, we offer expedited processing for urgent orders in the Greater Toronto Area.* If you place your order before 10 AM ET, you can enjoy same-business day delivery. For all other locations, we provide same-business day fulfillment, shipment, and

How long does it typically take for orders to be processed before they are shipped?

Orders are typically processed within 1-3 business days after being placed. However, processing times may vary depending on factors such as product availability, order volume, and any special requests. Once your order has been processed, you'll recei

What should I do if my order is delayed in shipping?

Please note our standard shipping timelines, which can be found here. If your order is delayed in shipping, we apologize for any inconvenience caused. Please contact our customer support team with your order number, and we'll investigate the issue an

How do you handle shipping delays caused by external factors such as weather or carrier issues?

While we strive to ensure timely delivery of all orders, shipping delays caused by external factors such as weather or carrier issues may occur from time to time. In such cases, we work closely with our shipping partners to resolve the issue and mini

Do you ship to P.O. boxes or APO/FPO addresses?

Yes, we ship to P.O. boxes and APO/FPO addresses. During the checkout process, you'll have the option to enter your P.O. box or APO/FPO address as the shipping address for your order.

Are there any restrictions on shipping certain products to specific locations?

Yes, there may be restrictions on shipping certain products to specific locations due to legal or logistical reasons. If a product cannot be shipped to your location, you'll be notified after the checkout process in which a member from our Customer C

What should I do if I entered the wrong shipping address?

If you accidentally entered the wrong shipping address for your order, please contact our customer support team as soon as possible with the correct shipping address and your order number in your initial message. We'll do our best to update the shipp

Why does my tracking detail say "returned" or "unclaimed"?

Your order may be returned to us when unclaimed or due to an incorrect/incomplete shipping address. These failed delivery attempts are considered undeliverable. When an undeliverable package is returned to us, we can either issue a refund or attempt

Is there a weight limit on orders?

For orders exceeding 2kg/4.4lb, you may be contacted for an additional delivery cost depending on package size and delivery destination.

Do you charge sales taxes and duties?

Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws. For US, UK, EU & BRAZIL customers, international duties and taxes are unpaid for both paid and free shipping. Your package

Does SUKOSHI MART reimburse for duties incurred?

SUKOSHI MART is not responsible for any fees charged at delivery. Such fees are the responsibility of the customer and are non-refundable in any form. All SUKOSHI MART policies are subject to change without advance notice. Be aware of your local cust

Do you consolidate orders if they go to the same address?

We reserve the right to consolidate orders going to the same address in one delivery. If you have any questions or concerns email us at [email protected] and we will be happy to assist you.

Can deliveries be made without requiring a signature?

We only require a signature when shipping with Flashbox for orders over $200 to ensure your package arrives safely. If you prefer no signature upon delivery, kindly reach out to our Customer Care team for alternative shipping options.

Can two separate orders be combined to save on shipping fees?

If you've placed two separate orders and would like to combine them to save on shipping, please reach out to customer service as soon as possible via live chat or emailing us at [email protected]. If neither order has been shipped yet, we may be

How do I change or update my billing or shipping information after placing an order?

Thank you for shopping with us!. After you have placed an order and wish to change the shipping address, please provide us with the full and correct address details as soon as possible via live chat or emailing us at [email protected]. We will do

Canada Post Service Disruption Disclaimer

Our shipping services do not primarily rely on Canada Post, which means disruptions to their operations are unlikely to affect most deliveries. However, please note that orders shipped to P.O. box addresses may be affected, as these typically require