Why does my tracking detail say "returned" or "unclaimed"?Updated a year ago

Your order may be returned to us when unclaimed or due to an incorrect/incomplete shipping address. These failed delivery attempts are considered undeliverable. 

When an undeliverable package is returned to us, we can either issue a refund or attempt to re-ship the package (additional fee applies). In the case that an undeliverable order is cancelled by the customer, the original delivery fee will be applied. Please note: an additional handling fee (15% of the value of your order) will be applied. 

If your package is undeliverable or returned to us due to an error on the part of our Delivery Service Provider, we will re-send your order at no additional cost to you.