What should I do if a product I bought is defective or damaged upon delivery?Updated 7 months ago

We're so sorry to hear that your order arrived with damages or did not meet your expectations—that’s definitely not the experience we want for you! We're here to make things right.

To help us resolve this quickly, please send us an email to [email protected], and include your order number, name, and most importantly, a few photos of the damage. If possible, a video can also be helpful in showing us exactly what went wrong.

This will give us a clear understanding of the issue, so we can work on a solution right away. We know it's not ideal, and we truly appreciate your patience and understanding as we work through this with you.