How do reward points expire at your online shop?Updated 7 months ago

Our reward points are designed to benefit our active customers, which means they do expire due to inactivity. If you have not placed an order within a certain period, then your points will unfortunately expire. For instance, if you have not made a purchase since a specific date, any accumulated points would expire on a designated date thereafter.

We understand this may be disappointing, and we appreciate your loyalty over the years. If you require any further clarification or assistance, please don't hesitate to reach out to us.