SUKOSHI-help

<div id="isPasted" style="box-sizing: inherit; font-style: normal; font-weight: 400; margin: 0px 0px 40px; padding: 0px; -webkit-font-smoothing: antialiased; cursor: url(&quot;//sukoshimart.com/cdn/shop/t/232/assets/aries.png?v=47186723527291634341711125658&quot;), default !important; width: 968px; display: flex; flex-wrap: wrap; z-index: 5; color: rgb(61, 61, 61); font-family: BrandonGrotesque-Regular, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><h1 style="box-sizing: inherit; font-style: inherit; font-weight: 500; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; padding: 0px; -webkit-font-smoothing: antialiased; font-family: BrandonGrotesque-Medium, sans-serif; letter-spacing: 0px; font-size: 26px; line-height: 24px; cursor: url(&quot;//sukoshimart.com/cdn/shop/t/232/assets/aries.png?v=47186723527291634341711125658&quot;), default !important;" id><br></h1></div><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;line-height:19.5pt;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><img data-fr-image-pasted="true" alt src="https://cdn.shopify.com/s/files/1/0271/7351/9412/files/gift-img-desktop-left.jpg?v=1677270121" style="box-sizing: inherit; font-style: inherit; font-weight: 400; padding: 0px; -webkit-font-smoothing: antialiased; height: 267.741px; width: 197px; max-width: 220px; cursor: url(&quot;//sukoshimart.com/cdn/shop/t/232/assets/aries.png?v=47186723527291634341711125658&quot;), default !important;" class="fr-dib fr-fil fr-shadow"></p><div><p style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;margin-left:0cm;line-height:normal;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><br></p><p id="isPasted" style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;margin-left:0cm;line-height:normal;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:black;"><strong>Cart</strong></span></p><ol><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 5pt; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; background: white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:black;">Build your cart. Check out our curated <a href="https://sukoshimart.com/collections/gift-guide" target="_blank" title="Sukoshi Mart Gift Sets"><span style="color:#3D3D3D;">Gift Ideas&#xA0;</span></a>or buy a <a href="https://sukoshimart.com/collections/gift-cards" target="_blank" title="Sukoshi Mart E-Gift Cards"><span style="color:#3D3D3D;">SUKOSHI E-Gift Card</span></a> if you need a quick gift!</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 5pt; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; background: white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:black;">Select Make it a Gift in your cart. Every gift package comes with a gift receipt without prices.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 5pt; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; background: white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:black;">Send a custom message by typing in the From, To and Message fields. Custom messages are printed on SUKOSHI stationery and delivered inside your gift package. Make sure to click Save Message.&#xA0;</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 5pt; line-height: normal; font-size: 15px; font-family: Calibri, sans-serif; background: white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:black;">Click Go to Checkout to proceed with the checkout process.</span></li></ol><p><br></p><hr><p><br></p></div><div style="box-sizing: inherit; font-style: normal; font-weight: 400; margin: 0px 0px 50px; padding: 0px 0px 50px; -webkit-font-smoothing: antialiased; cursor: url(&quot;//sukoshimart.com/cdn/shop/t/232/assets/aries.png?v=47186723527291634341711125658&quot;), default !important; border-bottom: 0.5px solid rgb(199, 199, 204); display: flex; flex-wrap: nowrap; justify-content: center; align-items: center; width: 968px; position: relative; color: rgb(61, 61, 61); font-family: BrandonGrotesque-Regular, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: inherit; font-style: inherit; font-weight: 400; margin: 0px; padding: 0px; -webkit-font-smoothing: antialiased; cursor: url(&quot;//sukoshimart.com/cdn/shop/t/232/assets/aries.png?v=47186723527291634341711125658&quot;), default !important; width: 726px;"><p id="isPasted" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;line-height:18.0pt;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:#3D3D3D;background:white;"><strong>Checkout</strong></span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;line-height:19.5pt;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:#3D3D3D;">&#xA0;</span></p><ol><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; line-height: 19.5pt; font-size: 15px; font-family: Calibri, sans-serif; background: white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:#3D3D3D;">Fill out checkout details and enter your email address to keep your delivery package a secret. If you are sending an eGift card, you can forward the eGift card email.&#xA0;</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; line-height: 19.5pt; font-size: 15px; font-family: Calibri, sans-serif; background: white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:#3D3D3D;">Add your gift-receiver&apos;s address and details in the Shipping address section.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; line-height: 19.5pt; font-size: 15px; font-family: Calibri, sans-serif; background: white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:#3D3D3D;">Select your delivery method.</span></li></ol></div><img data-fr-image-pasted="true" alt src="https://cdn.shopify.com/s/files/1/0271/7351/9412/files/GiftingFAQ-Desktop-2_2048x2048.png?v=1641236850" style="box-sizing: inherit; font-style: inherit; font-weight: 400; padding: 0px; -webkit-font-smoothing: antialiased; height: auto; width: auto; max-width: 220px; cursor: url(&quot;//sukoshimart.com/cdn/shop/t/232/assets/aries.png?v=47186723527291634341711125658&quot;), default !important;" class="fr-fir fr-dib"></div><div style="box-sizing: inherit; font-style: normal; font-weight: 400; margin: 0px 0px 50px; padding: 0px 0px 50px; -webkit-font-smoothing: antialiased; cursor: url(&quot;//sukoshimart.com/cdn/shop/t/232/assets/aries.png?v=47186723527291634341711125658&quot;), default !important; border-bottom: none; display: flex; flex-wrap: nowrap; justify-content: center; align-items: center; width: 968px; position: relative; color: rgb(61, 61, 61); font-family: BrandonGrotesque-Regular, Arial, Helvetica, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" alt src="https://cdn.shopify.com/s/files/1/0271/7351/9412/files/GiftingFAQ-Desktop-3_2048x2048.png?v=1641236977" style="box-sizing: inherit; font-style: inherit; font-weight: 400; padding: 0px; -webkit-font-smoothing: antialiased; height: auto; width: auto; max-width: 220px; cursor: url(&quot;//sukoshimart.com/cdn/shop/t/232/assets/aries.png?v=47186723527291634341711125658&quot;), default !important;" class="fr-fil fr-dib"><div style="box-sizing: inherit; font-style: inherit; font-weight: 400; margin: 0px; padding: 0px; -webkit-font-smoothing: antialiased; cursor: url(&quot;//sukoshimart.com/cdn/shop/t/232/assets/aries.png?v=47186723527291634341711125658&quot;), default !important; width: 726px;"><p id="isPasted" style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;line-height:18.0pt;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:#3D3D3D;"><strong>Delivery &amp; Customer Service</strong></span></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;line-height:19.5pt;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;background:white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:#3D3D3D;">&#xA0;</span></p><ol><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; line-height: 19.5pt; font-size: 15px; font-family: Calibri, sans-serif; background: white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:#3D3D3D;">Track the delivery via the <a href="https://shop.app/"><span style="color:#3D3D3D;">Shop App</span></a> or tracking number in your delivery confirmation email.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; line-height: 19.5pt; font-size: 15px; font-family: Calibri, sans-serif; background: white;"><span style="font-size:16px;font-family:&quot;Brandon Grotesque Regular&quot;,sans-serif;color:#3D3D3D;">If your gift-receiver has any questions or concerns, we have a dedicated hotline noted on the gift receipt to coordinate customer support.</span></li></ol></div></div>

Cart. Checkout. Delivery & Customer Service.

How do I make a Gift Order?

Gifting

Who's SUKOSHI and what products do you sell?

Can I search for specific products on your website?

How do I request products for your site?

How often do you update your product inventory?

Do you offer any discounts or promotions on your products?

Will out-of-stock items be restocked, and if so, when can I expect them to be available again?

Do you provide guidance or recommendations for choosing between similar products?

Where do you source your products from?

What should I do if a product I bought is defective or damaged upon delivery?

Can I receive a discount or store credit for a product that caused an allergic reaction?

Products

Can I modify or cancel my order after it has been placed?

Do you have a minimum order requirement?

Can I track the status of my order?

Do you provide a tracking number for shipped orders?

How are orders packaged for shipping?

I didn't receive an order confirmation email after placing my order. What should I do?

What should I do if there is an issue with my order, such as missing items or incorrect products?

How do I cancel my order if I change my mind?

Orders

What shipping options do you offer?

How long does it take for orders to be shipped?

Do you offer international shipping?

What are your shipping rates?

Do you offer expedited processing for urgent orders?

How long does it typically take for orders to be processed before they are shipped?

What should I do if my order is delayed in shipping?

How do you handle shipping delays caused by external factors such as weather or carrier issues?

Do you ship to P.O. boxes or APO/FPO addresses?

Are there any restrictions on shipping certain products to specific locations?

What should I do if I entered the wrong shipping address?

Why does my tracking detail say "returned" or "unclaimed"?

Is there a weight limit on orders?

Do you charge sales taxes and duties?

Does SUKOSHI reimburse for duties incurred?

Do you consolidate orders if they go to the same address?

Can deliveries be made without requiring a signature?

Can two separate orders be combined to save on shipping fees?

How do I change or update my billing or shipping information after placing an order?

Canada Post Service Disruption Disclaimer

Canada

United Kingdom

United States

All Other International

Shipping Rates by Location

Shipping & Delivery

What is your return/exchange policy?

How do I initiate a return or exchange?

Is there a time limit for returns or exchanges?

Are there any items that cannot be returned under any circumstances?

What is your policy on returning final sale or clearance items?

What is the return/exchange policy for damaged or defective items?

Are there any restocking fees for returns or exchanges?

Does the item need to be in its original packaging for a return or exchange?

Can I exchange an item for a different size or color?

Can I return online purchases to one of your physical stores?

Do you provide prepaid return labels?

Will I be notified when my refund has been processed?

What happens if I receive a damaged product in my order?

Returns & Exchanges

What payment methods do you accept?

Is your website secure for online payments?

Do you store credit card information?

Are there any additional fees associated with certain payment methods?

How can I purchase a gift card from your website?

Do you offer physical gift cards or electronic gift cards?

How do I redeem a gift card on your website?

Can I use my gift card for both online purchases and in-store purchases?

What should I do if my gift card is lost or stolen?

How can I check the balance of my gift card?

Is there an expiration date for gift cards?

Can I get a refund for a purchase made with a gift card?

Are there any restrictions on what items I can purchase with a gift card?

Can I use multiple gift cards for a single purchase?

Payments & Gift Cards

How do I create an account on your website?

Can I update my account information, such as email address or shipping address?

What should I do if I forget my password?

How do I reset my password?

How can I subscribe and receive a discount at your online shop?

Account Management

How can I contact your customer support team?

What are your customer support hours?

Do you offer live chat support?

How quickly can I expect a response to my inquiries?

How can we assist you today?

Customer Support

Are there any special offers or incentives for buying gift cards in bulk?

Are there gift cards available for purchase from your online shop?

Do you offer any promotions or discounts?

How can I redeem a discount code?

Are there any restrictions or conditions for using discounts?

Do you have a loyalty program for regular customers?

Do you offer a new customer welcome gift?

Can I earn points in stores?

Promotions & Discounts

How does the loyalty program work?

What are the benefits of joining the loyalty program?

Is there a cost to join the loyalty program?

How do I earn points or rewards?

Are there different tiers or levels in the loyalty program?

What are the perks of each tier/level?

How do I redeem my rewards?

Can I redeem my points in store?

Are there any restrictions on redeeming points or rewards?

Do my points expire?

Can I transfer or gift my points to someone else?

Can I give my Reward code to someone else?

How do I keep track of my points or rewards balance?

Are there any special promotions or bonuses for loyalty program members?

How can I update my personal information associated with the loyalty program?

What happens to my points if I return a purchase?

Is there a mobile app for the loyalty program?

Can I combine rewards from multiple accounts?

What do I do if I have an issue with my rewards or points balance?

Are there any terms and conditions I should be aware of?

What types of merchandise count for collecting SUKOSHI rewards points?

What are rewards?

Can I return rewards?

What happens to my SUKOSHI rewards points if part of my order is cancelled?

Are there any limitations to the number of Rewards that I can redeem?

What happens to my samples, sample bag or other promotional items if part of my order or entire order is cancelled?

Where do I go to find all of my SUKOSHI rewards account information?

How do reward points expire at your online shop?

What are the conditions for earning reward points on social media through your shop?

Birthday Reward

SUKOSHI Rewards Program

How do I download the app?

Is the app available for both iOS and Android devices?

Do I need to create an account to use the app?

How do I sign up for an account?

I forgot my password. How do I reset it?

Can I use the app without an internet connection?

How do I update the app to the latest version?

Is my personal information secure on the app?

How do I navigate the app and find products?

Can I save items to my wishlist or shopping cart?

How do I make a purchase through the app?

What payment methods are accepted on the app?

Do you offer app notifications for new arrivals or promotions?

Can I leave feedback or suggestions for the app?

Is there a rewards program or loyalty program available on the app?

SUKOSHI App

How can I find the nearest retail store location?

Do you offer a click and collect service where I can order online and pick up my items from a nearby store?

If a product is out of stock online, is it available in any of your physical stores?

Can I purchase items online and pick them up from a retail store on the same day?

Do you offer any products exclusively available for purchase in your retail stores?

When is the next Personal Analysis Colour Event?

When will in-store purchases appear on my transaction history?

Are there any differenced between your retail and online stores?

Are there any upcoming events?

Retail Stores

What should I do if I encounter technical issues on your website?

Are there any browser compatibility issues I should be aware of?

How do I clear my browser cache and cookies?

How do I turn off the MO cursor?

What should I do if I am experiencing issues using a discount code with my order?

How do I make a Gift Order?Updated 4 days ago